Frequently asked questions
Orders and Delivery
How long does it take to process and ship my order?
Our average delivery time is 5–10 working days. Orders typically take 2–3 working days to process, and 3–7 working days for shipping.
Returns and Refunds
Hassle-Free Returns
We want you to love your purchase — but if something’s not quite right, you have 30 days from the date of delivery to request a return or exchange.
That gives you a full four weeks to review your item and decide if it’s the perfect fit for you. To be eligible for a return, items must be unused, in their original packaging, and in resaleable condition
What payment methods do you accept?
We currently accept the following payment methods:
- Visa / Mastercard (Credit & Debit)
- American Express
- Apple Pay
- Google Pay
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
Product Support
Is technical support available if I need help with my product?
Yes — absolutely! Every purchase from Motivox comes with free general tech support. We're here to make sure you feel confident using your product and supported every step of the way.
Whether you need help with setup, troubleshooting, or just have a quick question, our team is ready to assist via email.
We're always happy to help!
Warranty and Repairs
Do Motivox products come with a warranty?
Yes — every Motivox product is backed by a 12-month warranty, covering any faults or defects not caused by accidental damage or misuse.
If you experience an issue within that time, simply get in touch — we’ll be happy to repair, replace, or find a solution that works for you.
Even outside the warranty period, we’re still here to help with advice on chargeable repairs or replacement parts.
International Orders
Do you ship internationally?
Yes — we ship worldwide! Motivox offers international delivery to most countries.
We will show tracking details are usually sent 2-3days before your order is due for delivery.If you’d like an update sooner, just get in touch — we’ll be happy to provide the latest status on your shipment.
Shipping rates and delivery times vary depending on your location, and all available options will be displayed at checkout.
If you're unsure whether we ship to your country, just get in touch — we're happy to confirm it for you.